Throughout your snow RFP process, who is actually managing your property management plan? Are you communicating with the person who is on site and performing your snow and ice maintenance? Or are you talking with someone sitting in an office miles away?
Your Account Manager
Unless you have a designated Account Manager, you have to trust that others have clearly communicated your expectations to their crew. Or, worse, your property management plan becomes a game of Telephone where someone told someone who told someone else what they are supposed to do. Clearly, this leaves way too many opportunities for communication to break down.
Sometimes, this line of communication works. More often, this process can leave you feeling insecure. When you need to decide something at 3:00 am in the middle of the storm, you need to know that you have the right manager. If in-storm communications break down, you will have to become the in-storm manager of your own snow management contractor. Do want this?
The Sauers solution to excellent communication and quality control is this single point of contact for our clients.
A Single Point of Contact
Once contracted, the Sauers sales representative will introduce you to your own Account Manager. This is your single point of contact throughout the entire winter weather season. From preseason to postseason and during every snow and ice event in between, your Sauers Account Manager’s priority is the proper execution of your custom snow and ice response plan.
Most importantly, your Sauers Account Manager is more than a foreman and not just a client rep. Each person on our team becomes a personal representative for each of our clients. They understand and execute the scope of work to each client’s expectations.
The Sauers Account Manager is the single point of contact who provides continuity through the complete property management process. Our Account Managers offer security and confidence all winter long. This critical team of professionals take the worry out of winter.